Case Study:
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800PBX Helps Improve the Medical Field
800PBX, the premier in toll free and PBX communication, has customized its virtual-pbx services
for various different verticals. One such vertical is health-care transcription.
Until now, health-care providers viewed toll-free numbers just as one of the means to reach them.
With the newly launched 800PBX’s EasyTrans service, toll-free number is now viewed as an
essential tool to facilitate their day-to-day operations.
Doctors and medical practitioners are required by law to record the comprehensive medical-history
including patient-conversation, care plans, clinical notes, doctor recommendations, operative reports
of all patients and any other information deemed pertinent about them. These records are useful for
complying with laws such as HIPAAA and ensuring continuity of care to provide the best interests for
every patient. Traditionally, the medical records were all written on paper and were kept in thick
folders. However, the advent of technology has changed the shape of medical record keeping.
Electronic medical records have now been made possible along with voice recognition to make the patient care documentation process simpler and easier. However, this process of electronic medical records has also been laborious and time consuming though relatively easier. It involves the use of an expensive gadget through which patient history and operative reports are dictated into. The files were then uploaded into a computer system or synchronized into a gadget where it can be accessible for transcription. Uploading and syncing of files takes many hours, depending on the length of the audio reports and the speed of the system. These large files were then sent to the medical transcriptionist assigned to transcribe the audio records into electronic formats.
EasyTrans has made the entire process of medical recording and transcription more manageable than ever before. Many renowned doctors have realized the importance of EasyTrans and quickly embraced the technology to increase their productivity in providing patient-care. Dr. Ravipati, a premier cardiologist based in the State Hospital of Chicago, is one such physician.
Considering how each patient should have his or her own extensive history to be maintained, Dr. Ravipati found it difficult to take note of every procedure she does on each patient. She initially settled for audio recording, and found how hard it was to maintain. Being a hardworking doctor, she had to worry constantly about the status of her patients reports and regularly followed up on her technical staff (who upload the files) and the transcriptionist.
With EasyTrans, Dr. Ravipati has been now been able to record all her medical procedures only by calling her toll-free or local number. The entire "phone call" was recorded and stored on 800PBX servers. The time-consuming file upload was not necessary anymore. The provision of a file server where the files can be stored for later access also makes everything easier for Dr. Ravipati and her transcriptionists. Also, she doesn’t worry about the technical issues, server outages and breakdown of expensive gadgets. 800PBX’s robust and scalable systems take care of all the maintenance related to these recordings.
EasyTrans provided two different accounts for Dr.Ravipati and her transcriptionist. When the transcriptionist logs in, he or she finds new recordings from Dr.Ravipati waiting to be transcribed. After completion of the transcribing of the recording, he or she uploads the text corresponding to the recording. The transcribed file is now automatically available for Dr.Ravipati on EasyTrans panel.
Besides the ease and comfort for Dr.Ravipati, EasyTrans came with huge savings as well. Dr.Ravipati no longer maintains technical team and has hence cut down the labor costs. She doesn't invest anymore in buying and maintenance of expensive gadgets and related software.
According to Dr. Ravipati, EasyTrans by 800PBX has taken a lot of weight off her shoulders
by making the transcription easier. She adds “EasyTrans has saved my time so that I can
take in more patients.Thanks EasyTrans!
To learn more about EasyTrans or other offerings from 800PBX, please visit:
http://www.800pbx.com/solutions.php.