1. Upgrade plan: You can upgrade your plan from this page. Click on
"Upgrade Plan" on the right hand side of the page
to send a request to the 800PBX Support team to upgrade
your plan. If you are currently evaluating, you can
directly upgrade your account. |
2. View Recent Call
Logs: You
can view the recent ten call logs for your Toll-free
Number on the main screen. The call logs will be updated
after each call. The detailed logs are also available
in the logs section of the panel. |
3. Check the latest
Announcements: Follow the latest 800PBX offers from the Announcements
column |
4. Access to other
sections of the panel: You can also access to other Top menu bar options
and log out from this panel on clicking the Top right
hand corner option "Log out" |
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1. Business Hours Greetings: Select your Business Hour greeting from the Drop down
menu corresponding to the "Business Hours Greeting"
to play when your callers call your Toll-free Number
during your Business Hours. You can also call the
*999# to record your own greeting over the phone. |
2. Non-Business Hours
Greeting: Select your Non-Business Hour greeting from the Drop
down menu corresponding to the "Non-Business Hours
Greeting" to play when your callers call your Toll-free
Number during your Non-Business Hours. |
3. Time Zone: You can select your own Time Zone to set your Business
and Non-Business hours greeting |
4. 24/7 Business Hours: Set Your Toll-free Number to play Business hours everytime
your callers call to your Toll-free Number. |
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| Tip:You can set your Toll-free Number to play
Business hour greeting all the time whenever your callers
call. This can be done by selecting your ‘800PBX_Normal_Business_Hours’
greeting from the Drop down menu corresponding to "After
Business Hours Greeting" option. |
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1. Dial by Name Extension:Select
the extension from the drop down options for the Dial
by name Extension. This extension helps your callers
to easily reach the person he wishes to by entering
his first three letters of his last name.
Enter the extension you want to set up as your Dial
by name from this page. |
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Enter
the extension number and hit ‘save’ to
save the changes.
If your caller tries to reach an employee ‘Steve
Kirby’, he can call your Toll-free Number, click
on the ‘Dial by name Extension’ and then
enter the first three letters of the last name of
the person ‘Kirby’ he wishes to speak.
The call will be forwarded directly to ‘Steve’s’
extension without any ‘call forwarding’
from the operator extension.
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1. Operator Extension: You can direct your callers to your operator extension
if they remain idle without responding to the auto
attendant. If you select "none", the system hangs
up the call after a brief time if the caller doesn't
respond after two replays of the greeting.
Select your Operator Extension from the drop down
menu so that your can transfer to a live representative
if the caller doesn’t hit any extension for
a while.
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on the ‘save’ button to save the changes after selecting
your default extension. |
1. Toll-free calls: Use your Toll-free
Number to make calls with the help of calling card
feature. Enter the calling card extension to activate
this service. Dial your Toll-free Number and enter
the PIN number to make calls to any numbers in US.
You can even allow your clients as well to use this
service if they know the calling card PIN number of
your account. |
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Enter
any extension as your calling card extension. You
can set your own password (PIN Number) for that particular
extension. Click ‘save’ button to accept
the changes.
Tip: Once you enter your calling card extension
in the panel, the service is active. To make calls,
you need to dial your own Toll-free Number and then
hit your Calling card extension and then enter the
PIN number that you entered in your panel for the
Calling card Extension. Enter the number that you
want to dial and hit # to complete dialing the number.
Your clients can also use this if they know your PIN
Number of your Calling card Extension. |
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1. Direct Call Forwarding: You can forward all your Toll-free Calls to your office,
home or cell phone directly without creating any extensions.
Enter the number in the box and hit save to forward
your calls to that number. You don’t need to
create any extensions as you are forwarding calls
directly to your number. |
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1. Local number: The Local number you selected during your sign up
process will be displayed in this page. Click on the
place order option to request for that Local number.
This option is not available for evaluating users.
Once the request is placed, please allow a business
week to activate the new local number. You would be
notified with an email from support if the ordered
Local number is active for your account. Then you
can use your Local number either for the Fax purpose
or for the Voice. Voice would act similar to your
Toll-free number. Fax option can be used as a dedicated
fax number. |
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1.
Audio Conference
PIN: Enter the conference extension and also the PIN number
to start inviting your clients for the Audio conference. |
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| The Extension that you
entered would be your Conference Extension. Enter the
PIN Number to protect it from being misused. |
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1. Audio Conference
Invitation: This page allows you to schedule your audio conference
timings. You can send the invitation to four persons
at a time. Enter the email IDs of the participants
whom you wish to notify. Set the date, time, duration
of conference from this page. Click on save to start
sending the notifications. The participants would
also be sent an attachment in Outlook calendar format
to associate the conference in their calendar. |
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Fix the duration of this
conference in advance with the help of drop down options
corresponding to ‘Duration of Conference’.
Enter the subject of this invitation so that your clients
would be notified with an email with a proper subject. |
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1.
Add an Extension: This page allows you to add an extension to your Toll-free
Number. Extensions for your Toll-free Number gives
your company, a large company look for your callers.
2. Extension
Summary: Extension
summary displays all your Extension details.with its
corresponding status giving you an overview of the
number of extensions you created for your Toll-free
Number. 800PBX supports 100 maximum Extensions free
with the large Business plan, 25 with Medium Business
plan, 10 with the Small Business, and 5 with the Personal
Max plan.
3. Delete an
extension: You can also delete an extension on clicking the "Delete"
button. Alternatively, you can even disable an extension
by setting its status to inactive.
4. Voice messages: Listen to voice messages from this page on clicking
‘View’ under the voice messages option
corresponding to each extension.
5. Call Records: Listen to call records from this page on clicking
“View” under the Call records option corresponding
to each extension. You can enable and disable call
recording option for a particular extension from the
configure section of the extension. |
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Adding an extension
is made simple by three steps.
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1. Extension Details: Enter Contact details of your extension. Enter the
extension number, Name of the extension and also the
email to notify of a voicemail for that extension.
Carrier and Pager address can also be provided for
voicemail notifications through SMS.
2. Extension
Password: Enter a numeric password for your extension for security
reasons. This will also be used for checking your
voicemail, configuring your voicemail greeting etc.
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Configure
rules: You
can set priority for the rules. Rules are executed
in the order of the priority. For eg: In order for
800PBX to call your cell phone for each call and then
direct to the voicemail when busy, you need to specify
two rules. Rule 1 – Follow Me (explained below)
and Rule 2 – Voicemail
The options available:
a. Voicemail: This rule will be helpful if you cannot take your
call at that moment and would like to give your caller
an option to leave a message.
b. Follow me: This option allows forwarding all your calls to your
Local number. New: Follow me will call the number
and prompt you to enter one before connecting the
call. This was done in order to prevent the caller
from reaching your cell phone carrier’s voicemail.
c. Call Hunting: This option is also very similar to follow me
but all the numbers ring at a time when you enter
more than one number in that option. As the user is
not prompted for confirmation, this rule is not recommended.
d. Announcement: This option plays the greeting for your Toll-free
Number. This rule can be used as an advertising option
about your product. Upload a Greeting that can be
played when your callers want know about a particular
Product.
Scroll down to know more about configuring rules. |
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1. Rules:
You can add rules in to the Configure rule box by selecting
the rule in the "add rules" box one after the other.
Later you can prioritize the rules from the "configure
rule" box.
Examples of setting up
different rules:
1. I’m away-
I would like to let my caller leave a message.
You can set your Toll-free Number to voicemail if
you are unable to take up the call. Select the option
‘Voicemail’ from the ‘add rule’
option. |
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On selecting voicemail option, the screen uploads and adds the voicemail
options in to the configure rule box.
Click on the submit button and
proceed if you want your callers to be asked to leave
a voice message. For your convenience, voicemail is
always added as the first rule.
2. I want all my Toll-free
Calls to be forwarded to my Local number
Select the option ‘Follow me’ from the
add rule box so that the rule will be added to the
configure rule box. On selecting the Follow me, you
will be asked to enter your Local number. You will
be given the option to enter five numbers. |
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Click on the add button to direct to your previous ‘configure
rules’ page.
Now,
your calls will be directed to your Local number
on clicking submit. Click on submit to accept the
changes and to proceed.
3. I want my telephone
ring all at a time when someone calls my Toll-free
Select the option Call Hunting from the add rule
options. Clicking it would take to a page, you are
requested to enter the numbers that you would like
to ring at a time when someone calls your Toll-free
Number. |
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Click on the Add button to redirect you to configure rule box.
Now, click on submit to accept the changes and
proceed. If you enter your office, home and your
cell phone, all ring at a time when your callers
call your Toll-free Number. 800PBX does not recommend
call hunt as users are not prompted for confirmation
and the caller can reach your cell phone carrier’s
voicemail instead of reaching 800PBX voicemail.
4. I
want my calls to my Local number and if I don’t
take, follow the call to voicemail
You can add more than one rule to the Configure
rule box. If you want your callers to be forwarded
to your local number and for some reason you missed
the call, the call should follow the voicemail so
that your callers may leave a voice message.
Click on the Voicemail from the add rule option
to make sure that it is added to the configure rule
box. Then click the follow me. Now, enter the number
that you wish the call should be forwarded to. On
entering it, the page directs back to the configure
rule page. The screen looks as below.
Please note that the configured rule is always added
at the bottom in the priority list and care should
be taken to prioritize the rules before saving the
extension.
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Always
the rule that should be played first should be prioritized
over the others. As the calls to our local number
are forwarded first and then to voicemail, position
the ‘Follow me’ rule over the voicemail
rule. Click the ‘up’ button corresponding
to ‘Follow me’ to move this rule up. On
doing so, the screen uploads in the following manner. |
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Now,
click the submit button and proceed to complete the
rule setting. The options ‘up’ and ‘down’
are helpful to move the rules up and down.
Delete the
Rule: Mark the box corresponding the rule and click ‘delete’
to delete a rule from the configure rule box. |
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| 1. Music
On Hold: Select your favorite greeting from the drop down options
for the Music On hold feature. This greeting will be
played when you place your callers on hold. |
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| 2. Call Record: Check
the box corresponding to the "call record" to record
all the calls for that particular extension. |
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If
you don’t want to record all your calls, uncheck
the box and click submit to accept changes. Once you
click submit, it directs you to the Extension summary
page. |
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1. Add
contact: You can add
contact by clicking on "Add Contact"
2. Delete Contact: You can delete any existing contact on clicking the "Delete"
Button. |
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| 1. Greetings
List: This
page displays all the uploaded greetings. Click on the
greeting to play. |
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If you would like to add a greeting, click on the
‘New Greeting’ Tab.
2. Add New Greeting: Hit on "New greeting" to upload another greeting in
to your account.
3. delete Greeting: Check the greeting you wish to delete and click
on "Delete" Greeting to delete your existing greeting. |
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1. Greeting Name: Enter the Greeting name for your new greeting. The
name should be of atleast 5 characters. Hit "Next"
to go to upload page. |
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1.Greeting
Upload: Upload
only .wav files. The system only accepts .wav files
with with the following specifications. The file should
be "8000Hz Mono 16bit" .wav file. If you upload greeting
against the above specifications, the greeting will
not be successfully uploaded.
Click on the Browse and select the wav file to upload
to your account. Once the greeting is uploaded, it
directs to the home page of greetings. |
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You
can also upload greetings in to your account by dialing
your own Toll-free Number and by dialing *999#. Record
your tone as the call greeting and it would be uploaded
automatically in to the account panel
If the greeting you are trying to upload is in a different
format and would like it to be converted into the
compatible greeting, please email the file to support@800pbx.com.
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1.Call
logs: View
your recent call logs for your Toll-free Number. You
can get the caller ID from the lists. The response
status of every call will recorded in the column ‘Response
Number’. If the system shows that the call is
failed, it indicates that the caller didn’t
choose to hold till the operation was complete. The
call forwarded to your Local number will be shown
as Call forwarded. The voicemail calls are highlighted
with yellow color sketch. |
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| 1. Billing
Status: View
your Billing status from this page. All the transaction
details with 800PBX will recorded. |
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1. Account
Info: You
can change the existing plan from this option. You
can also see the minutes allotted for your account
from this section.
2. User
Info: Change
your account password from this section.
3. Billing Info: Edit your Billing credit card information from this
section. |
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1. Support: Mail to 800PBX Support from this page if you have
any problems with the Toll-free Number.
If you have any questions about your account, mail
us at account@800pbx.com
Questions regarding the number activity status to
support@800pbx.com
Questions regarding
billing should be mailed to billing@800pbx.com
For plan upgradation, mail to plans@800pbx.com
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1. Web Dial Feature: Web dial feature allows your customers or prospects
to get a call from you whenever they want. This is
possible as Web dial system automatically calls to
your number at the specified time. In this way you
can increase your Customer base. We provide you with
the code and if you can place that code on your website,
you can make this feature work. You can also get to
see the list of the customers registered for the web
call. |
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| 1. Fax
out: Fax Out
option helps you to send Fax to any Fax number in US. |
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