Virtual PBX, Toll-Free Number and 800 Number - 800PBX Blog

Follow me feature offered in the Virtual PBX suite allows you to forward your calls to different phone numbers in the order of your choice. You can program the call forwarding list with the help of your online control.

800PBX Virtual PBX system calls all the desginated numbers ‘one after another’ until the call is accepted.

Many virtual pbx systems do not screen for live presence before the call is answered. As most of the cell phones are provided with voice mail at virtually no cost, the call is actually connected to your voicemail of the carrier. To prevent this, 800PBX confirms a human presence by asking for user input (”Press 1 to take this call”).

When the list is exhausted, the callers are sent to voicemail or as configured in the rules section of 800PBX’s online panel.

Pros: Follow me lets you never miss an important call.
Cons: Often the customer has to wait for two minutes before the call is connected. However, custom Music On Hold with information about the products or promotions can be used to better utilize the customer’s wait time.

Audio conferencing is now made possible directly via the online panel. Irrespective of whether you are a big company or a small entrepreneur, you often require to conference with several decision makers simultaneously before the closure of the sale.

With 800PBX’s new online panel, you can schedule audio conference calls with your customers. You can also send invites, which upon acceptance marks the participant’s outlook calendar with the conference time and date.

For privacy, users are prompted for a PIN number before they are accepted to the conference.

Audio conferencing is available in all plans except “Basic Plan”. With 800PBX, you can use your normal plan minutes for audio conferencing.

Advantages: Perfect way to invite and participate in the audio conferencing. Doing business from anywhere!

Are you looking for some software that lets you call your website visitor upon request? Web dial, sometimes referred as ‘Click 2 call’, is the best answer.

You allow customers to leave their callback number and a good time to reach. The sytem then automatically dials the customer.

Adding web dial feature is very simple and two step process.

1. Login to 800PBX’s panel and select ‘Web Dial’ from the list of options available on the top. The panel then provides a small HTML code snippet similar to

PS: Please do not copy the above code directly. The code provided in the panel is specific to your company.

2. Give this sample to your web administrator to place it in a convenient location on your web site.

Web dial logs also provides the information of customer’s name, number and the time designated by them to receive the call.