800PBX Releases Questionnaire Feature
To provide clients with a good tool for improving customer service and profitability, 800PBX has recently launched its questionnaire service,
What does the questionnaire feature offered by 800PBX provide?
The questionnaire feature is simple, powerful and easy to use. When your customer calls your business, they will be greeted by an automated message. They will be asked a series of questions related to their inquiry. The entire conversation is then recorded and saved on the 800PBX server. Customer service agents can then access these files later on and respond to the inquiries and requests. This service is available 24 hours a day, 7 days a week, so no calls will ever be missed.
Here is a sample questionnaire for one of its clients.
Best Canyon Travel, a premier travel agency based in Phoenix, Arizona, provided vacation, tour and cruise packages to the most beautiful places all over the world - from Florida to Hawaii, from the Caribbean to Alaska, from Asia to Europe.
Thank you for calling Best Canyon Travel, the leading travel agency serving Phoenix. Avail of our Caribbean Vacation Sale this month, save up to $1,500! Visit our website at http://www.bestcanyontravel.com or ask our travel agent for more information. You will be now prompted a set of questions. Please hit 1 if you would like to skip that question.
Please state your name after the beep.
Where do you plan on going?
Would you like to go on a vacation or a cruise?
How many days would you like your vacation to be?
How many people will be traveling? Please state the number of adults and children, including yourself.
Do you have preferred dates for your vacation?
How much are you planning on spending for your vacation package?
Are there any special requests you would like to make?
Please tell us your contact number or e-mail address.
When is the best time to reach you?
Thank you for your interest in vacationing with us. Our travel agent will get in touch with you as soon as possible. We will try to find the best vacation and package deal that best fits your needs. Thank you for calling Best Canyon Travel!
Questionnaire feature is available with all plans free of cost.
800PBX is the fastest growing toll-free virtual pbx provider in US and Canada.