Virtual PBX, Toll-Free Number and 800 Number - 800PBX Blog

When calling a business number, most people expect either a professional-sounding automated greeting, or a friendly human on the other end of the line. Have you ever called a business where the phone just rang without ever switching to voice mail? Worse, were you greeted by the owner’s 4-year old?

800PBX offers business greetings created by professional voice artists. We believe that a professional greeting is essential to your business and to your image. We don’t take shortcuts when it comes to the voice of your business.

Unlike other business phone providers, we don’t charge extra for professional greetings. They are included in your package price.

We also have the ability to customize a solution to your targeted business needs. Custom solutions can be used by any type of business such as real estate agents, attorneys, physicians and call centers. A phone system customized to your needs increases your credibility with your customers and their confidence in your business.

What is so great about having a written record of phone calls and voice messages from customers, and how can it increase your productivity?

Here are the top five reasons for choosing CRMTRanscribe for your business:

1. Scanning through a document is much faster than listening to a voice message. That’s because the human eye has the ability to search through text very quickly. In fact, many people who work in busy office environments have mastered the ability to bypass the minutiae and get to the actionable parts of a document right away.

2. By having voicemails and phone calls transcribed, you have a written record of communications. You can choose whether to have all your messages transcribed, or those from select callers. In either case, you know that you can always go back to those records.

3. CRMTranscribe associates each transcribed record with a customer in your CRM system. If you use salesforce.com, you will find this functionality especially easy. Each record has a date and time associated with it.

4. As a manager, you can always access critical communications between your sales force and your customers. You can increase your team’s effectiveness by offering coaching and improvement suggestions.

5. Like everything else we offer at 800PBX, CRMTRanscribe is a hosted service. There is no additional hardware or software required. We take care of the work behind the scenes so you can be more productive.

To find out more information on CRMTRanscribe and give it a test drive, please visit this link.

Once you complete your customer survey planning phase, it is time to take advantage of the advanced 800PBX Survey feature.

The process is really simple. If you have created a .wav file with your questions, just upload it and the system will take it from there. If you have your questions written down, the system can convert your text file to speech.

Once your customers call, they can choose to complete the survey. The questions are delivered in natural language, and your customers will be able to speak their answers. The results will be automatically tracked and e-mailed to the address you specify. It’s that easy.