Archive for Telephony Solutions

SantaCalls in ComputingPlugged

ComputingPlugged just ran an article on one of our innovative services.

SantaCalls will call children at the designated time and announce the customized parent’s message or one of the prerecorded Santa messages. You no longer require to remember the PINs and your account id. SANTA WILL CALL YOU AT THE DESIGNATED TIME.

The service also captures the child’s wish and deliver them by email to his or her parent. The original recordings are available online and can be optionally shared with the 800PBX community.

For a limited time, the best recording gets a free gift and the first “Happy Christmas” call from Santa himself. Parents must register for the free service and provide the email address to deliver the recorded wish list. Santa will call at the designated time from “North Pole” and talk to your child and ask for his or her wishes.

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Phone Appointment (Toll-free)

Yes, the name mentions it all!

Your phone appointments are now easily handled by the automated system. The callers can schedule an appointment by calling your 800 number or local number. The system either prompts them with the next available schedule or provides options for the caller to enter his designated date and time.

An email and SMS is automatically dispatched to you after the self appointment. The system also follows up with the customer 1 day and 1 hr before the scheduled appointment confirming the appointment.

Please visit our toll-free phone appointment page for further details.

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EasyTrans - Toll-free Transcription

The first custom solution, EasyTrans, is now available for medical transcription engineers and doctors. The solution allows them to dial a toll-free number (or local number) and leave the recording in an easy and convenient fashion and thus eliminating the need to carry a Dictaphone.

EasyTrans is available everywhere your phone can reach. The recording is immediately available online in a compressed format on your panel. A first level voice recognition is done on the recording and the transcribed text, 90-95% accurate, is available within 5 mins. Doctor is notified once the qualified transcription engineer completes the transcription.

More details on EasyTran, toll-free transcription, can be found here.

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