Virtual PBX, Toll-Free Number and 800 Number - 800PBX Blog

Have you ever wished that you could offload the task of listening to dozens of voicemails? Do you sweat at the thought of trying to catch up with work after being on vacation for a week? Once you are back in the office, do you spend an entire day going through old voicemails, making notes and returning phone calls?

Listening to hours of saved voice messages can be a real time-sink. On the other hand, most business managers have developed the ability to scan written material quickly, bypassing the “noise” and getting to the most actionable parts of a document.

That’s exactly what CRMTranscribe enables you to do. CRMTranscribe is a transcription service of voice mails and phone calls. It not only transcribes voice into text, but also saves the text in your Customer Relationship Management (CRM) system. Each transcribed text file gets associated with a customer record in your CRM. The date and time of each call are also documented.

800PBX gives you the choice of transcribing only select calls, or all calls as a default. Selecting to have all calls transcribed allows you to save documented records of interactions with all your partners and customers. This can prove valuable when you have to go back and search for the information; it will all be stored by customer or partner record.

What is so great about having a written record of phone calls and voice messages from customers, and how can it increase your productivity?

Here are the top five reasons for choosing CRMTRanscribe for your business:

1. Scanning through a document is much faster than listening to a voice message. That’s because the human eye has the ability to search through text very quickly. In fact, many people who work in busy office environments have mastered the ability to bypass the minutiae and get to the actionable parts of a document right away.

2. By having voicemails and phone calls transcribed, you have a written record of communications. You can choose whether to have all your messages transcribed, or those from select callers. In either case, you know that you can always go back to those records.

3. CRMTranscribe associates each transcribed record with a customer in your CRM system. If you use salesforce.com, you will find this functionality especially easy. Each record has a date and time associated with it.

4. As a manager, you can always access critical communications between your sales force and your customers. You can increase your team’s effectiveness by offering coaching and improvement suggestions.

5. Like everything else we offer at 800PBX, CRMTRanscribe is a hosted service. There is no additional hardware or software required. We take care of the work behind the scenes so you can be more productive.

To find out more information on CRMTRanscribe and give it a test drive, please visit this link.

Once you complete your customer survey planning phase, it is time to take advantage of the advanced 800PBX Survey feature.

The process is really simple. If you have created a .wav file with your questions, just upload it and the system will take it from there. If you have your questions written down, the system can convert your text file to speech.

Once your customers call, they can choose to complete the survey. The questions are delivered in natural language, and your customers will be able to speak their answers. The results will be automatically tracked and e-mailed to the address you specify. It’s that easy.