Archive for Virtual PBX

Managed Services - Entrepreneurs, Small Businesses Wake Up

How many times did you learn new concepts, technical jargon and the panel for adding extensions and greetings? With managed service, you no longer need to!

For the first time in the entire virtual-pbx and toll-free number industry, 800PBX leads the way by providing ‘complete’ 100% managed services.

With the new service, small businesses and entrepreneurs need not learn new technical jargon or familiarize with technologies and various online panels. One of the 800PBX team members will call after the sign up process. The technical expert will understand your requirements in detail and design your system free of cost. Most of the greetings are done by a voice over artist in the studio.

Any custom requirements are also implemented by 800PBX.

Your system is identified, drafted, qualified and verified within a span of two business days.

For existing users, 800PBX will provide free analysis of your existing account. Please write to us at managed@800pbx.com.

To learn more, please visit our managed page.

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Virtual PBX Advantages Over Traditional PBX

As technology is fast developing and more and more progress is being made on all fronts, small businesses are starting to have more opportunities to compete with a better fighting chance against bigger companies, some even including Fortune 500 companies with high-rise buildings and thousands of employees in their workforce. One avenue for this is through the development of toll-free virtual PBX systems, which when combined with conventional customer service gives small businesses more chances to up the ante.

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Fax on demand

Imagine your customers asking for a brochure, datasheet, or your product pricing sheet while you are on road. With 800PBX, you can simply ask your clients to call your toll-free number and follow the automated prompts. More »

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Voicemail

With 800PBX, all incoming calls are appropriately transferred. However in cases where you are not reachable, callers can leave a voicemail. More »

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Call forwarding

Callers on your 800 PBX number can be transferred to any number in the Continental United States…including your cell, home, office or a phone at a travel destination.

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Operator extension

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You can direct your callers to your operator extension if they remain idle without responding to the auto attendant.
The auto attendant will play the welcome greeting twice to prompt the user before forwarding the call to the operator extension. Simply select the extension where all the calls need to be transferred from the drop-down options.

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Direct call forwarding

In case you are a small company and do not wish to use any of the virtual-pbx features, you can simply direct all your calls to a local number. More »

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Dial-by-name directory

Did you ever reach a person directly just by entering the first three letters of the his first name?

If your caller tries to reach an employee ‘Steve Kirby’, he can call your Toll-free Number, dial ‘Dial by name extension’ and then enter the first three letters of the last name of the person ‘Kirby’ he wishes to speak. The call will be forwarded directly to ‘Steve’s’ extension without any ‘call forwarding’ from the operator. More »

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Day and night modes

Many companies often use different greetings depending on the time when the call was received. The caller is made aware that the business is closed if he or she calls during non-business hours. Often, normal business hours are stated in the greeting for the caller to know when he or she should call the next day if need persists. More »

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Auto Attendant

Modern telephony virtual-pbx features such as auto attendant (AA) automatically allows the callers to reach the user’s extension directly without the intervention of any receptionist. More »

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