Call recording
Call recording gives you an option to record all your incoming calls and listen to them at a later time.
If you are the business owner, you can always recall what your customer had asked for. It also helps you to assess the growing trends amongst your customers and their changing needs.
A log of all the customer conversations for a service oriented company can be very useful during a dispute. For example, in case of a credit card company, a call on a toll-free number can be recorded and in case of any dispute, the conversation can be presented in the court of law as a legal verbal statement.
It also offers an effective teaching medium for new employees. Recorded calls can be played for training them to handle the customers more efficiently.
800PBX offers the convenience and privileges of big IT budgets to even small business needs.