Auto Attendant
Modern telephony virtual-pbx features such as auto attendant (AA) automatically allows the callers to reach the user’s extension directly without the intervention of any receptionist.
800PBX provides auto attendant free of cost in all available plans. Make sure you upload your welcome greeting as it will be first played when the callers reach your number. A good practice is to state clearly the various available extensions such as operator, sales, support, billing, dial by name, conference, location, working hours, fax etc. This allows the callers to reach the intended department directly without first reaching the receptionist (operator).
With 800PBX’s online panel, you can even choose business-hours and non-business-hours greetings.
Toll-Free Virtual PBX Provider - 800PBX » Operator extension said,
April 18, 2007 @ 12:36 pm
[…] can direct your callers to your operator extension if they remain idle without responding to the auto attendant. The auto attendant will play the welcome greeting twice to prompt the user before forwarding the […]
Virtual PBX Advantages Over Traditional PBX : Toll-Free Virtual PBX Provider - 800PBX said,
June 1, 2007 @ 12:23 am
[…] system allows small businesses to exude a more professional, established and secure image. With the auto-attendant feature of virtual PBX systems, you can program an automated professional message to welcome your callers […]