Speech Recognition
Speech recognition is the process of converting an acoustic signal,
captured by a microphone or a telephone, to a set of words. The recognized
words can be the final results, as for applications such as commands &
control, data entry, and document preparation. They can also serve as the
input to further linguistic processing in order to achieve speech
understanding.
We have two exciting features namely Auto-Attendant and Appointment Scheduling which does speech recognition in our 800PBX system.
Auto Attendant
The automated attendant system allows callers to be automatically
transferred to a user’s extension without the intervention of a
receptionist. There is also a ‘dial-by-name’ directory to find user on a
system.
The dial-by-name directory is set up last name followed by first name.
Once the user name is announced the caller can press # and it will
automatically ring the extension, after announcing the correct extension
number for the caller’s future reference.
Appointment Scheduling
The appointment scheduling system allows callers to automatically schedule
an appointment without the need for a receptionist. The caller can
schedule an appointment based on a particular day, date and also choose a
particular time slot for the same. Also, once the appointment is
confirmed, the person booking the appointment will get a ring back as a
reminder for the scheduled appointment.
Testing Speech Recognition Features
To test the two speech recognition features, you can call +1-888448868 and test either of the applications by following the appropriate prompts.