Virtual PBX Advantages Over Traditional PBX
As technology is fast developing and more and more progress is being made on all fronts, small businesses are starting to have more opportunities to compete with a better fighting chance against bigger companies, some even including Fortune 500 companies with high-rise buildings and thousands of employees in their workforce. One avenue for this is through the development of toll-free virtual PBX systems, which when combined with conventional customer service gives small businesses more chances to up the ante.
Toll-free virtual PBX systems are more advantageous over traditional PBX telephone systems for numerous reasons. A traditional PBX telephone system is more expensive and harder to maintain. It has been that only Fortune 500 companies could afford it. On the contrary, virtual PBX (internet PBX) system, aside from being inexpensive, is relatively hassle-free and does not require the complex phone-switch hardware and the costly software.
With that, having a virtual PBX system allows small businesses to exude a more professional, established and secure image. With the auto-attendant feature of virtual PBX systems, you can program an automated professional message to welcome your callers whenever they call, any time of the day. Whether you run your business in an office or at home, your customer gets the impression that they are dealing with a very professional company, boosting confidence in your company. Furthermore, simply having an 800 number, or any other toll free vanity number prefix such as 888, 877 or 866 on your letterhead is enough to enhance the professionalism of your business.
Virtual PBX systems also allow for just one telephone number, through which calls to your office number, cell number, home number, etc, can be forwarded. With this, you don’t have to put as much as 3 to 4 numbers on your letterhead or business calling card. Needless to say, there will be better recall of your number and consequently, more customer leads. What puts this feature above traditional PBX telephone systems is the fact that you can set it such that the calls made to your toll-free number can be rerouted to different numbers at different times of the day, or even different times of the week. You can be informed of missed calls or calls rerouted to your voicemail via a page through your virtual PBX system. Also, a toll-free virtual PBX number can act as a fax number and recognize fax mail coming in, and can store it for future recovery, redirect it to a local fax number, or dispatch it to an email address as a file attachment.
Being that small-scale businesses realistically cannot answer all calls 24/7, virtual PBX systems offer automated menus from which calling customers can choose from to answer any queries they have about your business. Customers can get all the information they need any time they need it, whether you’re around to answer their calls or not, preventing prospective customers from looking for information elsewhere. Also, you have the option of attaching a fax file which the caller can retrieve should he ask for an automated fax back.
Virtual PBX systems can be accessed on the internet, which is actually one of the primary reasons why toll-free virtual PBX systems are very sellable. Through this feature, you can retrieve your voice and fax messages online, or you can check for them through email or internet. For this reason, virtual pbx systems are often referred to internet pbx systems.
Lastly, through the call log feature, toll-free virtual PBX systems allow the business owner to access not just the phone number of the calling customer, but also the name and location of the caller. Using this, reports can be run to depict trends such as the busiest times of the week or response rates in terms of call hits following the release of a new ad campaign.
That’s all just the tip of the iceberg. Using a 1-800 toll-free virtual PBX system, the possibilities are endless, and you simply can’t have all that using a traditional PBX system.
For free fifteen-day trial of virtual pbx services, please sign up at http://www.800pbx.com website. Toll-free numbers are also being offered free of cost for a limited time.