CRMbyPhone – Phone enable your CRM (Salesforce)

Introduction:

CRMbyPhone is a comprehensive suite of speech-driven IVR applications from 800 PBX which voice-enable your Customer Relationship Management (CRM) solution.

The hosted service integrates your business telephony with the CRM of your choice to boost sales and streamline the sales cycle. Salesforce is supported at this time. Since the service is over the IVR, no special application is required to be installed over the phone or servers. Internet connection (data) on mobile phone is also not required.

CRMbyPhone will work with all editions of Salesforce – developer to enterprise. Please note that the call-center edition of Salesforce is not required for any functionality including screen-pops. It works with all browsers.

Applications include:

AccessbyPhone

AccessbyPhone allows you to access accounts, leads, contacts, notes, cases, products and opportunities in your CRM account over the phone...

Click2Dial

Click2Dial from 800 PBX is a browser plug-in for IE and Mozilla and provides easy and convenient way to place outbound phone calls...

CRMRecord

CRMRecord from 800PBX gives the ability to Salesforce.com users to record both incoming and outgoing calls without using any hardware or software...

CRMTranscribe

CRMTranscribe is a transcription service of voicemails and optionally, phone calls. Voicemails are automatically associated...

ReportbyPhone

Are your sales people spending hours typing lengthy reports after each sales meeting or call? ReportbyPhone automates this manual and...

CRMCallPopup

As a sales or support employee, wouldn’t it be nice if the information of the caller gets “popped” up for the incoming calls? Having all...