Toll-free Number

800 PBX includes a free toll-free number and a local number with all plans.

Generic toll-free numbers (800/877/866/888) are free for a limited time. However, please note that the true 800 numbers (starting with 800) are subjected to availability in the industry.

There is a one time charge of $30 to order a vanity number (eg: 1-800-MY-BUSINESS) or to port your existing number.

Free Local Number for your Business

Get a free local number with all 800 PBX accounts and market your services to the local market.

Auto Attendant

Let your callers reach your employees through extensions without a receptionist. "Press 1 for support, press 2 for sales consultants, press 3 for account information."

Voice Driven IVR (Speech recognition)

Remembering extension numbers may be tough for your customers.

With 800PBX speech enabled IVR, the caller can simply say the name of the employee or department and reach the person.

Extensions

Each employee or department can be assigned an extension. A voicemail box is automatically created for each extension.

Extension specific combination of rules such as announcement (voice on demand), follow me, call hunt, verify, queue and redirect can be assigned online.

For eg: you can easily assign an extension which informs “Please wait while I transfer your call to John Smith.”, tries all the contact numbers of John Smith based on day and time and if unreachable, redirects to a different extension or to John Smith’s voicemail.

Operator Extension

Direct your callers to your operator extension if they remain idle without responding to the auto attendant.

Voicemail

All standard features of voicemail are included with extensions. You can check voicemail through control panel, phone and by email.

Alerts

All voicemails can be automatically emailed as an attachment (wav).

Voicemail can also be notified through pager or SMS.

Play Voicemail on PDAs

You can now play the voicemails on all PDAs such as Blackberry, iPhone, Windows Mobile, Palm etc. directly using the link embedded in the alert.

Large Message Storage Capacity

All voicemails are stored for a period of 30 days irrespective of the number of messages.

With voicemail-email notification, you can forward all your voicemails as attachment and store them in your mail box.

Dial by Name

Allow your callers to reach an extension just by dialing the first or last name of the employee.

This feature may not be available in future as 800 PBX is now speech driven and the caller can just reach an extension by saying the name of the person.

Call Forwarding

With 800PBX account, callers can be transferred to any desired telephone numbers (mobile, land line, fax) within the continental United States, Canada and land line phones in few select countries.

Follow me:

The incoming calls are forwarded to the designated list of numbers sequentially, until the call is acknowledged. The subsequent numbers will not be called unless the first person is busy answering other calls or if he is not willing to answer the calls.

Call Hunt (Find me):

With call hunt feature, the incoming call is forwarded to all the designated recipients simultaneously.

This feature is useful if you have more than one agent at same level to answer the calls.

Availability Scheduling

Forward the calls to different numbers based on the time and weekday.

Live Call Transfer

Transfer the live calls simply by pressing # followed by the extension of the person whom you wish to forward calls.

Greetings

Play your company greeting based on the time and weekday.

Free Voice Artist Greeting

Choose among the default list of greetings professionally done or have our voice professional record the first greeting of your choice, free of cost.

Text to Speech Prompts

For instant announcement, choose the automated prompts done by system.

Holiday Mode

Announce to your callers about upcoming holiday up to three days in advance. Eg: "Please note that our office will be closed day after tomorrow i.e. January 23rd on the account of Columbus day."

You can choose or add to the default list of holidays.

Music on hold

Choose from a default set of prerecorded music or play your informational greeting by uploading one.

24/7 Web Panel

With online panel, you are always in control of your telephony. You can access and make any changes to your account 24/7. The changes reflect instantaneously. You can access the screenshots of the control panel here.

eFax (Fax In)

The incoming fax to your toll-free or local number along with details such as caller id, cover letter etc. will be sent to you through email in pdf or tiff format.

To make it fully HIPAA compliant, the incoming fax files are now available online for your future reference.

Fax Out/ Outbound fax

Send faxes from your toll-free number by uploading the files from your PC to 800PBX online account panel.

800PBX will email you the status of each job.

Fax on Demand

You can now send your brochures or product information through fax automatically when customers dial your toll-free number and select your desired extension.

A log of phone numbers of all customers who requested for fax on demand is available online.

Fax Printer

Print from any application (Word, Outlook, Browser, Paint etc.) on Windows PC and let 800 PBX convert and fax them automatically.

24/7 Web Panel

With online panel, you are always in control of your telephony. You can access and make any changes to your account 24/7. The changes reflect instantaneously.

You can access the screenshots of the control panel here.

Call Controller

Be immediately notified of all incoming calls on your web browser.

Screen calls by having them speak their name or route calls to voicemail directly.

Screen pops

800 PBX will ‘push’ the callerid, toll-free/local number, extension and other relevant information to the browser.

Integrate it with your CRM, database or your live answering company.

Extension login

With 800PBX's extension login, your employees can directly customize their extensions 24/7.

Click 2 call, Web-dial, Expert Service Button

Allow your online visitors to leave their callback number and a good time to be reached. The system automatically dials the number at the designated time.

The complete log of the customers who have used this feature, along with their respective contact numbers, is available in the panel.

Click 2 Call for Extension

Show your selected extensions in the drop down list of click2call and let your online visitors choose the department.

Browser Dial (Firefox, IE)

The numbers on the web page are automatically highlighted so that you can choose to call, fax or access previous records.

All latest versions of Firefox and IE browsers are supported.

Outlook Signature

Email is one of the most widely used communications in the corporate world.

Now, allow your email recipients to call you directly from your signature.

Detailed Call Logs

With 800PBX account panel, you can obtain a detailed report of when the call was made, the duration, extension dialed, the originating number with caller-id, the call disposition, result and the number where the call was forwarded. The location of the caller is also included for easy reference based on the area code.

Auto Log eMailing

Have 800 PBX send you the call log daily, weekly or monthly in simple CSV format.

You can view it in any worksheet application such as Microsoft Excel (xls) or even open it in a notepad.

Download Call Log

Download the call log in the CSV format.

Search Call Log

Search call logs based on incoming caller-id, extension, type (phone/fax), result and date. You can sort the results based on time, number, duration, result and response code.

Call Analysis

Get a detailed report of call logs in graphical format. The following graphs are available

» Total number of calls vs each month in a year
» Total calls to an extension vs each month in a year
» Disposition (result) of calls for each extension in any given month

Phones Supported

All SIP compliant phones, hardware or software, are supported.

You can buy hardware IP phones from Cisco or Grandstream. Free software clients such as XTen, SJPhone are also supported.

Call Recording

For quality and training purposes, you can record all conversations on your extensions without any software running on your computer.

You can listen or download call record from control panel.

Audio Conferencing

With 800 PBX account, you can invite and host your clients, colleagues or friends for a live audio conference.

The audio conferencing invite (vcal), compatible with almost all calendars including Outlook, PDA and iPhone, can be automatically sent from the control panel. The invite contains information such as host name, number, purpose, duration, toll-free number and audio-conference extension.

Mailbox Call Screening

Many virtual PBX systems do not screen calls for the presence of a human person. Callers are often diverted to the voicemails of cell phones and subsequent rules are not followed.

However with 800PBX, be sure that the calls are routed appropriately.

Caller Screening (Call Whisper)

Screen your callers before deciding whom to speak with. Have your callers record their name and the reason why they are calling.

Voice on demand (Announcements)

Play pre-recorded information such as announcements, product pricing, outages or advertisement to a caller.

Secure Extensions

Need to speak only with select customers? Do you wish to play important announcement to preset audience?

Let 800 PBX authenticate the caller with a designated PIN before following extension rules.

Calling Card

Use your 800 PBX account as a calling card to make calls. Setting up a pin number to prevent misuse is optional.

International Forwarding

Forward calls to land line phones in United Kingdom, Austria, France, Italy, Netherlands, Germany and China free.