For the first time in the industry, 800PBX provides completely managed services. We deliver 100% Managed PBX services. All your telephony needs are handled by our people, products, services and processes.

800PBX understands that you will never have the time to learn new technical jargons, become acquainted with new panels, implement telephony concepts, and administer all extensions or even upgrade. Thus, we have decided to manage your account and let you concentrate on your business, which you are good at.

A number of professional services are offered free of cost.

Initial Consultation

A designated account manager will contact you within a few hours after you signup. He/she will understand your present setup and the new requirements. The technical expert will assist you in every step of the process with how your business can benefit from the latest telephony technologies and how it can sound big.

Requirements

The technical experts will then work on your requirement and send you the setup draft. All your extensions will be clearly marked. How and who responds to each extension is clearly outlined in the document. Different contact numbers of the employees are identified as well.

Voice Artist

An in-house talented voice professional will record your business and non-business hours greeting.

Process Implementation

Your extensions will now be configured to reach your field workers. All other features identified in the requirements stage are now implemented. Advanced features such as fax on demand, dial by name, questionnaires, webpage click-2-call will also be put into operation, at no cost.

Testing and Confirmation

The new extensions and the entire setup are now tested by a qualified QA analyst. Once the system is ready and qualified, you will be notified.

Your PBX is now ready.

Post Implementation

Businesses evolve in duration of time. New employees join, as former ones leave for better prospects. As new units are formed, business rules are changed. Every business has unique ongoing needs. 800PBX will help you reconfigure your rules.

Backup, Disaster Recovery

Our systems automatically schedule a daily backup of all your PBX's data such as main greetings, voicemail, recorded conversations, music on hold, etc. Thus, there's no need for a member of your staff to rotate backup tapes everyday and take them to a secure location. It's included as part of 800PBX's fully managed services.

Custom Implementation

800PBX will also implement any custom requirements you may have. We have helped many small businesses with different solutions that target physicians, realtors, call-center agents, attorneys, etc. [Read our case studies]

Advanced systems such as automated scheduling, appointment confirmation call, virtual assistant telephony, telephony credit card payments and CRM implementation were done in the past.

The list is always growing. Therefore, if you have a unique requirement, think and try 800PBX. We will implement it for you.