You can upgrade your plan directly from the online control panel. However, please note that the plan will be applied from the start of the next monthly cycle.

Yes, you can cancel your account anytime by sending us an email. There are no hidden costs or cancellation fees associated. Please note all account holders will be required to fill a small form (10 items) which verifies the authenticity of the request and provides feedback for 800 PBX. Nothing more is required to cancel your account.

Please make sure you have filled up the cancellation form. Once we receive the cancellation request along with the correct credit number (cvv2) on file, we work on the request. Cancellation process takes 3-4 business days. If you are porting your number to a different carrier, your account should be in good standing.

Cancellation requests sent through email will be forwarded to the cancellation form. Please send an email to support if you do not hear from us in 2-3 business days after fling the request.

No. Unlike other players, 800 PBX includes all taxes and charges in the listed price. Please note that there are no hidden costs or cancellation fees.

800 PBX only accepts payment through credit or debit cards issued by Visa, MasterCard, American Express and Diner.

We will be soon adding Paypal subscription to the allowed payment types.

Yes, 800 PBX will conveniently bill you every month on the same day (Day of billing) as your signup. An invoice is sent to the email on file 5 days before the actual billing. A confirmation email is also sent when the payment is successful.

The unique features under Virtual PBX category include audio conferencing, call queues, call recording, fax on demand, group messaging, pin calling and calling card.

All IVR automation features such as speech recognition, appointment scheduling, store directions, email over phone, surveys, phone orders are unique to 800 PBX′s offerings.

Yes, your employees can forward calls to a different extension.

Yes. 800 PBX also provides sample music on hold files. You can use them or upload your custom music on hold.

Web dial, sometimes referred as ‘Click 2 call’, allows your customers to leave their callback number and a good time to reach your company line or someone in your company. The system then automatically dials the customer and connects them either to your main line or to the selected extension.

Call Blast is designed to broadcast your pre-recorded voice message to hundreds or thousands of customers at once. You have to simply specify the phone numbers to call, when to call and the message to play.

You can optionally provide the answering machine message which the system uses to play if an answering machine is detected.

Yes. You can call your toll-free number and reach your calling card extension. The calling card is protected by a PIN to allow only valid users.

800 PBX allows you to invite your customers for audio conference. The invite email contains an attachment which can be used to tag the slot in the calendar. All applications such as Outlook, Netscape, Exchange, iPhone, Blackberry can use the attachment format.

While call hunt calls all the designated numbers at once, follow me calls the designation numbers one after another.

Call screening allows the system to verify if the callee is interested in speaking with the caller. “You have a call from 800 PBX. Press 1 to take this caller or 2 to know more information.” is played.

Call whisper allows you to prompt callers with their name and the reason why they are calling. This message is played in the call screening message.

800 PBX provides all the related information of the call such as caller id, caller name (if available, duration of the call, extension reached and the number where the call was answered).

Detailed call analysis graphs showing number of calls for each extension and the disposition (voicemail, answered, hung up) for the past 12 months are available in the control panel. Please follow the video here to know about call logs.

Each 800 PBX′s plan comes with assigned minutes. However, if your usage increases for a particular month, you can purchase add-on minutes. The system will automatically send an email if your usages crosses 85% of the allotted minutes.

The default minutes included with your plan are not rolled over. Add-on minutes are rolled over through the life of the account.

Yes. You can transfer your existing toll-free number to 800 PBX. Please note that it takes around 7-10 business days to complete the porting process. Please complete the RespOrg form and fax it back to us to start the transfer process. Do not cancel your subscription with the present carrier.

Sure. You can order a vanity number of your choice for your business. Simply choose the vanity number option while signing up.

Please note that the vanity numbers are subject to availability. If the requested vanity number is unavailable, the support team will send an email and propose available vanity numbers to pick.

*Please make sure that your vanity number is allotted before you print your business cards or advertise your number online.*

Vanity number order takes anywhere from 3 days (typical) to two weeks. If you do not get your vanity number in 2 weeks, please send an email to support so they can look into the issue closely.

Ordering a local number is simple. From the online control panel, click the "Local number" tab and select the area code and your nearest city. Please watch the help videos for step by step instructions on the order process.

In most cases, the order takes about 2-3 business days. However, please note that the local numbers are subject to availability. In some cases, the requested local number may not be available. In such cases, our support team will send you an email and you can select an alternate area code.

Once a toll free number has been assigned to you, you will have ownership of it. Since the numbers are pre-ordered, it will be under the name of 800 PBX during the service with us.

However, if you decide to change service providers, you must have the toll free number transferred before canceling your service.

Please note if the account has been cancelled due to non-payment, 800 PBX reserves all rights to recycle the numbers irrespective of whether they were ported to 800 PBX from a different carrier

Please make sure you login to your panel and select voice or fax from the options. Your local number will then start working.

You can record the conversations for any extension from the control panel. Simply enable the extension for call recording and 800 PBX will handle the rest.

Please consult with your attorney to check if call recording is allowed in your state. In few states, an announcement of "this call is being recorded.." is required. A media file with the recording "Please note that this call will be recorded for quality and training purposes" is provided for your convenience.

You can listen to the recorded files by clicking “view” option under status menu in the online control panel.

Voicemails can be checked in three ways.

- Via 800 PBX panel Select status from online panel menu and click on ‘view’ to listen to the voice messages.

- Via Phone You can also retrieve your messages over the phone. Call your toll-free number and dial ‘*’ followed by the extension number. Enter the PIN of the extension number.

- Via Email You can also get your voicemails delivered to your email inbox as an attachment (wav file).

Apart from email notifications with attached wav file, 800 PBX also supports SMS and pager notifications.

If you are checking your voicemail through email or online control panel, you will not be charged.

However, your minutes will be accounted if you call and access your voicemail over phone.

Your voicemails and call records are stored for 30 days. System will automatically recycle them.

Your administrator can login to the control panel and change the PIN from the extension menu.

If you are using call screening (recommended), all voicemails are retained in 800 PBX system. Call screening option requires you or your employee to dial 1 to accept the call.

You can get your greetings professionally recorded by our voice artist for $9.99 for each greeting. To place the request, select “Voice Artist Greeting” option under “Greetings” section of the online control panel.

To record the greeting on your own, dial your toll-free and press *999# and simply follow the prompts. After recording, login to the online panel and use your recorded greeting from the "Greetings" section of the panel. Please make sure you logout and login again for the new recording to be reflected on our account.

Yes. First voice greeting is on us and our voice artist with over 15 years of experience will record it for you free of cost. Here is a sample.

The greeting size is unlimited. However, we recommend that you keep your greeting short.

Yes. 800 PBX can also play a holiday message up to 3 days prior to the holiday.

Yes. You can record multiple greetings and have the system play the greetings based on a day and time schedule.

You can opt to play various greetings based on caller-id.

You can also record a greeting on your computer and upload it to the greetings section of the panel. Please check the video for step by step instructions.

The greetings should be in the WAV format with the following specifications: Bit Rate: 128Kbps, Audio sample size: 16bit, Channels: 1(mono), Audio sample rate: 8 KHz, Audio format: PCM

If you are unsure of the format, please send the current file and our technical team can convert it for you to the recommended format.

Yes. The system is speech driven which means your customers can just say the name of the department or employee and the system shall connect the call. Most of the other features such as appointment dates, surveys, polls etc. are also speech driven.

Yes, the dtmf (touch tone) is also supported besides speech recognition.

No. Speech recognition is included in the feature list and comes with all plans.

We understand that all names especially last names are not easy to pronounce. 800 PBX offers tweaking for each extension. You can add alternate pronunciations for each name. Please follow the video to see you can setup the rules.

Our goal at 800 PBX is to see our system automate your business processes. We have been successful in automating appointment scheduling, real time directions to the store, CRM integration, email over phone, support suite over phone, group messaging, fraud prevention, realtor showcasing, lab reporting etc.

We design IVR solutions for various industries.

Few of the features such as email over phone and group messaging are included with plans at no extra cost. Rest may incur a monthly subscription fee. Please refer to the 800 PBX′s plans page to see which of them are covered under the plans.

800 PBX′s toll-free appointment scheduling solution completely automates the process without the need of a "live" receptionist to schedule appointments. The patented automated phone appointment scheduling solution uses advanced speech recognition techniques to match the user′s preferred appointment timings.

The system can search for, set appointments, suggest available slots or even redirect the calls to an emergency number if the customers require live help. The phone scheduling system uses natural human sounding voices to guide your customers to schedule, cancel or re-schedule appointments.

Google and exchange calendar are supported at this time.

All customers who have used appointment scheduling to make appointments are reminded automatically one hour before and one day before the appointment. This eliminates no-shows.

Group messaging or call distribution delivers your messages to your designated groups. Simply call your toll-free number and say “group messaging” followed by the name of the group and leave your recording. 800 PBX will call designated numbers in the group and deliver the message automatically.

800 PBX allows you to listen and reply to your new emails over the phone. Simply provide your email credentials in the extension configuration menu.

Yes. With 800 PBX, simply define the names of the products and the corresponding prices. Your callers can call in, say the name of the product and provide their credit card information. 800 PBX will process the credit card using your current merchant account information.

Call queues, often used in fortune 500 businesses, allow your agents to take calls for a single extension or phone numbers. The calls will be distributed among your agents based on their availability. For eg: you may be receiving lot of calls to your support extension. Call queue will manage the callers instead of sending them to voicemail when your agents are busy. Call queues routes the calls to the agent who is free or who is knowledgeable based on the call rules.

If all the agents are busy, the caller is kept on hold till one of the agents becomes available.

The possible rules for determining the order of the call are random, round robin, ring all, least recent and fewest call.

We provide two ways for your agents to login. Your agents can login from the control panel designated by your account manager for your agents. Your agents can also dial in your toll-free number and dial *9000 extension. Entering the agent id followed by the PIN logins the agent. The agent will start receiving the calls.

It′s a common practice for the agents to answer calls using a soft phone (computer phone). However, 800 PBX supports both soft phone and sending calls to normal lines.

Yes.

Caller-id information is automatically pushed to the agent′s screen while the phone is ringing. This allows the agent to pull up the appropriate case information from the backend system.

Caller information will contain callerid and callername (CNAM) if available. For a landline number, 800 PBX can also collect the address of the caller if required.

Yes. The screen popups are meant to do so. We can push any link to the agent′s screen based on the caller-id.

800 PBX system comes integrated with Salesforce CRM.

Yes. 800 PBX supports sending and receiving fax. Fax on demand is also supported.

Fax on demand allows your callers to call in and receive a fax automatically. For eg: 800 PBX uses fax on demand for plans page. Callers can call in and provide their fax number to receive brochure or marketing material. 800 PBX faxes the plans page to them after they hang up.

Irrespective of the size, each fax is charged as 4 minutes and accounted towards your minutes consumption.

Fax printer from 800 PBX can be used to print any document on your computer and send it through fax. Currently we support Windows XP and Vista only.

Yes. Sending fax is reliable. The system tries 12 times before it gives up.

Most of the times, yes. However if the sender is using an older set of fax machines, 800 PBX may refuse to accept faxes.

We current support pdf, png and tiff. Other formats will be also supported shortly.