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Dial A Pizza:

The current pizza ordering process depends on live agents to take orders manually. This process has several shortcomings, especially during the peak times like Friday evenings, weekends etc. During the peak times, the agents have tough time answering all the incoming calls. Few customers are kept on hold while taking the orders from other customers but in such cases, about 25% of people simply hang-up. Also, the agents often do not try to cross sell especially when they have people waiting and some agents simply do not handle the customers well over the phone. All these issues result in loss of sizeable revenue for the business. With an automated IVR solution, these shortcomings can be effectively handled.
 

Dial a Pizza is an advanced IVR application which facilitates end-to-end pizza ordering for callers. The application is seamlessly integrated with the POS so that the orders can be directly sent to the work queue without any manual intervention. Additionally, the system is integrated with popular merchant account providers so that the credit card can be billed while the customer is on the phone.

Below is the list of application features::

• Toll-free number
  Professional image for pizza house, convenience for the caller and good marketing tool
• Free local number
  Additional local number for customers to call
• Zero maintenance
  No software or hardware to be maintained at customer premises.
• Dual input mode
  DTMF and speech recognition mode
• Express checkout
  IVR repeats previous order or downloads preset user favorites from the online ordering system.
• Screen Popups
  The partial order is automatically popped up to the agent before the caller is connected to the agent.
• Multiple selections
  Ability to choose multiple items from list at once Ex: choose multiple appetizers, toppings etc at once.
• Integration with POS
  Order is directly sent to the work queue without manual intervention
• Credit card billing
  Ability to bill the credit card directly over the phone
• Notifications
  Call customer or send text message when pizza is dispatched
• Track Status
  Customer can call the toll-free number and track pizza delivery status
• Reports
  Advanced call log reports for call analysis.
• Call Blast
  Send marketing and promotional messages to thousands of customers at once.
• Customizable
  Application can be completely customized depending on business needs for pizza shop owner
• Caller preferences
  Callers can set preferences and can pick favorites to expedite their order process (Express checkout)
• Online ordering
  Integrated with online ordering to provide additional channel to place orders.
• Multiple language support
  The system can take orders in multiple languages besides English. We can program the system to take orders in ANY language.

Advantages:

• No busy signals ever
  With Dial A Pizza always ready to take orders, callers never get busy signals
• No customer hold time
  As the IVR system takes the orders, there is absolutely zero customer wait time.
• Customer Satisfaction
  With the easy to use self ordering system with no wait times and busy signals, customer satisfaction is guaranteed.
• Improve employee productivity
  Greatly eliminates the need for employees to take orders. They can focus more on pizza making than taking orders
• No human errors
  As the order process is automated, there is no scope of human input errors.
• Scalable
  The application can scale to several hundreds of simultaneous calls with no additional hardware, software or work force.
• Diversified customers
  Serving non-English speaking customers becomes very easy as system can talk in any language the customers prefer.
• Increased Revenue
  Boost your sales by preventing call hang-ups from callers when lines are busy. With this application, call hang-ups never happen. 25% of callers kept on hold for more than a minute hangup.
• Convenience
  Customers can conveniently order what they need without having to depend on operator
• Cross selling
  Cross selling can be done effectively and intelligently as the system proactively cross sells based on past customer order behavior
• Marketing
  The system can become a powerful marketing tool to broadcast marketing messages and promotions
• Automated Reminders
  As customers are notified about order delivery process, the numbers of calls for order status enquiries come down drastically saving operator’s time and attention
• Easy to remember
  Toll free numbers are easy for customers to remember
• Professional Image
  Enhanced IVR application with toll free number gives the professional image for the pizza company
• Generate immediate ROI
  All the above advantages generate immediate ROI for the pizza shop.
  
  

ROI Calculator:

• Present stats per week:
  
  Average ticket value: $15
  Revenue: $10,000
  Number of calls: 667
  Missed calls: 100
  
  Peak call volume: 65% of total call volume
  Accepted peak calls: 435 calls
  Ideal average call time: 5 mins
  Ideal time required to take orders: 2175 mins
  
  Number of agents during peak hours: 2
  Agents time available: 8 hours x 2 agents = 16 hours = 960 mins
  Calls to handle: 435
  Time spent on call: 2 mins
  
  This huge difference in available time vs required time results in human errors, lack of cross selling, customer placed on hold and dissatisfied customer.
  
  
• With Dial a pizza:
  
  Previous ticket value: $15
  Revenue achieved by cross selling per ticket: 10% = 1.5$
  Average ticket value: $16.5
  
  Number of calls: 667
  Extra calls handled: 8% of total (as there are no call hang-ups and busy signals)
  Total calls: 720
  Revenue: 720*16.5 = 11880
  
  Extra revenue per week:  11880-10000 = 1880$
  Agent time saved: 8 hours
  Cost of agent savings: 8*15=$90
  
  Total savings per week: 1880+90 = 1970$
  Per month savings = 1970 x 4 = 7880$
  Per year savings = $94,560

Getting started:

It is easy to get started with our IVR hosting. Signup is easy and instant. Call us at 1.877.800.0729 and say “Sales” or email us at