What is Virtual PBX?
Are you looking for a feature packed telephone system without having to pay high price for it? Hosted phone system, better known as virtual PBX, is the answer. Your telephone system is hosted (outsourced) on a third party server which handles your needs along with those of several others. Unlike a standard PBX, there is no hardware to maintain on your premise or no software to install on your desktop, which in effect reduces your costs.
Features
Since the system is not hosted in your office, call forwarding is an absolute must for all virtual PBX systems. While some providers such as 800PBX route your incoming calls depending on the time of the day, opted extension or the extension capacity; basic systems just route all the calls to your desired phone.
Other commonly available features in virtual PBX are auto attendant (IVR), virtual extensions, voicemail and message alerts. Advanced services also include dial-by-name, follow me/find me services and music on hold. Very few of them also provide custom music on hold which may be used to provide your company message while the caller is on hold.
At 800PBX, we provide all of the discussed features along with call recording, audio conferencing, web dial and many more.
Advantages of Virtual PBX
Your business not only gets comprehensive telephony flexibility but also renders cost savings with virtual pbx systems.
Here is a partial list of several reasons why you should consider a virtual pbx system.
- You can bring your multiple offices together, offering the same features to all your area offices.
- With ‘call forwarding’ and 'Follow me' features you can transfer your incoming calls to the concerned individuals.
- Auto attendant keeps your business image at the highest level, with only one centralized number for your customers to call into.
- There are no upfront costs for a virtual PBX system unlike a standard PBX as there is no hardware to be installed or software to be implemented.
- Standard PBX systems are difficult to scale. Virtual PBX systems have no setup costs and no ongoing costs in the future.
- Call conferencing is made easy. You can easily set up a conference between the key people in your organization and your clients, or set up a meeting between your key persons, no matter where they are situated.
- Your business operations are totally unified under one number.
Drawbacks?
Yes, Virtual PBX systems have drawbacks as well. You no longer have a way to talk internally with your co-employees which is possible with any centrex system (standard PBX has centrex capabilities).
Since the call is forwarded to a different number, there is always costs per call as the call is forwarded to your desired number.
Choose your Virtual PBX provider carefully
Your company image is very important to you. However, few providers just lease the number to you while they own the number. Make sure you ask your provider if you can transfer the number to a different provider.
Communications is a vital component for all businesses. Check if your new provider has a free trial to determine if virtual pbx is the right option for your business.
Why 800PBX for Virtual PBX services?
While we compiled a list of reasons why your business should choose 800PBX, we firmly believe that many processes can be automated with telephony.
We are bringing host of services such as appointment services, call blasts, visual voicemail etc. under one roof. We also deliver 100% managed services for all your PBX services
800PBX guarantees that all services will be priced lowest in the community without compromising on quality. All our plans are backed up by a money back guarantee and a free fifteen-day trial.
Choose 800PBX or not, we sincerely wish you good luck for your business.
