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Phone Orders
Statistics reveal that about 29% of Americans (31 million homes) do not have Internet connection and do not intend to subscribe to one in the next 12 months. This fact shows that there is a significant market which is untapped. The only access to this market is through providing order processing over the phone.
Phones are ubiquitous. The penetration statistics of a telephone is much higher than Internet. Some industries have reported that 2/3 orders they receive are through phone in spite of having on online portal. This fact underlines the importance of having a suitable business process to take the phone orders. “Phone Orders” application from 800PBX is an automated phone order processing system which can take orders from customers over the phone and charge the credit cards directly while the customer is on the call. Phone orders application provides a powerful platform for small business owners to generate more sales.
Setting up the phone orders is easy. Login to the online control panel to setup the catalog including the item price, description etc. Also create an extension for the phone order process. After the setup, users can call the toll-free number and place their phone orders. The phone orders module can accept the popular credit cards and make transactions over the phone as well. The customer and the small business owner are notified about the order through an email notification.
Advantages:
1. Older demographic and non technical people still prefer to do business through a phone
2. Additional channel to take orders
3. 24x7 availability
4. Instantaneous notifications about the orders
5. Secure order process
Call us at 1-877-800-0729 to find out more about this service.