Virtual and Hosted Call Center
Your callers should not become frustrated and confused by not knowing which extension to enter in order to reach the right department within your company. At 800PBX, we eliminate the confusion from inbound calling with our all-inclusive routing capabilities.
800PBXs inbound call routing structure will allow you to provide your customers with exceptional customer service while at the same time improving call management. Firstly, we help you to improve call resolution to increase customer satisfaction. This will virtually decrease average call times and reduce your operational costs.
Features:
- Our automated call routing will decrease the amount of calls being transferred from one representative to another and the number of callers who disconnect after long holds periods. This function will help increase customer satisfaction.
- Our interactive voice response (IVR) functionalities help callers to reach the correct department and individual without knowing the name or extension number. This will resolve calls a lot faster.
- 800PBX’s automatic call distribution (ACD) system will keep your callers on hold and deliver the call to the next available agent.
Up-sell and cross-sell: You can now use our interactive voice response (IVR) feature to up-sell and cross-sell your products or services by leaving marketing messages while your customers are waiting to be answered.
Call Scripting
Avoid lengthy and unresolved calls by utilizing our call scripting feature. This feature will direct your staff through their interactions with customers. Call Scripting is very useful in troubleshooting common issues during technical support and customer service calls. 800PBX will demonstrate follow-up questions based on how your callers respond to certain questions.
Our call scripting feature can be used for inbound sales. You can guide a caller through a series of questions to help detect the right product or service to suit their specific needs. This feature supports personalized interactions based on existing record data, makes up-selling and cross-selling easy and guarantees that your staff will ask the proper questions at the appropriate time.
Improve your sales department’s lead conversion rates by qualifying leads and positioning your products and services correctly. You can reduce the time in training your sales representatives. You can increase sales by providing your prospects with a more consistent, compelling marketing message.
Situation Call Routing
800PBX’s Automatic Call Distribution (ACD) feature allows business owners to set up their call routing system to handle virtually any situation. You can send calls from a specific area code to a specific sales team. You can also send calls based on certain advertisements and you can even send calls based on a specific time of day or day of the week.
How Customers Benefit
Your callers won’t have to hold for the next available agent in order to hear important announcements. For instance, you can create an announcement about a technical issue such as system unavailability. You can now handle a large scale of calls without expanding your call center staff.
- Inbound call routing allows you to gather caller information and connect them with the appropriate department or individual in an efficient manner.
- Self-service: Our advanced call routing functionalities will allow callers to find information and enter data such as their account information without holding for the next available representative.
How You Benefit
- Reduces the need to hire additional staff to handle calls by pre-processing calls efficiently before transferring them to a live representative.
- Reduces calls by answering a portion of your callers needs through a pre-recorded message. This will reduce your operating costs and improve call resolution.
- Eliminates the phone-tag of a traditional voice mail system and improves internal communication.
800PBX Virtual Call Center Plan
The Ultimate Combination of Inbound and Outbound Functionality
800PBX virtual call center plan allows business owners to carry out outbound activities like collections and telemarketing. You can also perform inbound functions like technical support, sales and customer support. Our advanced technology allows you to handle more calls efficiently and effectively.
Improve Your Company’s Overall Performance with Predictive Dialing
Making one call at a time is a thing of the past. Save time by contacting more prospects efficiently. Our predictive dialer system makes multiple calls simultaneously and ignores voicemail, fax machines, no answers and busy signals. Your staff will connect with live contacts and you can assign up to 10 lines per agent. You can see how you can increase productivity and your profits.
Handle Multiple Campaigns and Lists
Administer multiple outbound and inbound campaigns simultaneously. 800PBX’s call center plan allows your staff to work on multiple campaigns at the same time. You can utilize a particular script for each campaign.
Our predictive dialer system allows you to determine the exact time for calls to be routed. For example, phone numbers can be dialed based on time restrictions. So, if you choose 11:00 AM, the system will take into consideration the time zone where each phone number is being dialed.
Don’t Worry…We Supply the Phone Numbers
Today, business owners no longer have to rely and wait a long period of time for the telephone company to install telephone lines and assign phone numbers. At 800PBX, we have an extensive phone number inventory. You can get connected immediately after signing up for our virtual call center plan.
Improve Your Quality Control and Verification Functions
800PBX will improve how you evaluate your staff’s performance. Our system will help you receive more accurate tracking results. Managers can monitor employees’ phone calls in real time. This feature can be used as a training tool and will help improve customer satisfaction.
At 800PBX, our 24/7 support staff is committed to maintaining our data centers. With our technologically advanced network connections and power supplies, we will make sure that your call center is always up and running.
Predictive Dialing & Outbound Campaigns
Create More Profitable Outbound Telemarketing Campaigns with 800PBX
Our Predictive Dialing system is the supreme tool for outbound calling campaigns. You can lower cost per lead and place up to 3 times more calls in less time. Instead of manually dialing out to a prospect, your agents will gain more leads and increase sales quotas.
So, whether your company sells products or services, fundraising, collections or lead generating, our outbound predictive dialing system will help you generate more profits by supporting productive telemarketing campaigns.
What is a Predictive Dialer?
A Predictive Dialer is a computerized outbound dialing system that connects agents to calls answered by humans and not a fax machine, voicemail or busy signal. A predictive dialer automatically improves accuracy by predicting agent availability and average call length of a call.
National Do Not Call List
It can be very frustrating for your agents as well as prospects by contacting someone who is on the National Do Not Call list. Not to mention, a company can be fined heavily for contacting an individual who is on the Do Not Call List. Telemarketers are now required, by law, not to contact people who are on the National Do Not Call List. Collection agencies, non-profit organizations and companies who have established a relationship with a prospect are exempt.
At 800PBX, we make it easy for our clients to comply with this rule. You can easily upload your company’s National Do Not Call list and the Federal Do Not Call List. You can eliminate these lists from your outbound call list.
800PBX Hosted Call Center AutoDialer
Cost Effective
Whether you need to make a small amount of calls or an unlimited amount of calls our AutoDialer offers a very low per-minute rate. You are only billed for successfully connected calls, and only for the amount of time your message is spent being delivered. So, you are only charged in 6 second increments unlike most providers who charge in full minute increments. 800PBX doesn’t charge any set up fees and we don’t require a long-term contract commitment.
Instant Online Setup
Our setup is user friendly and doesn’t require any advanced technical skills. All you need is a computer with a high-speed internet connection. You can schedule, create and launch an automated voice broadcast campaign directly from our administrator console.
You can instantly send out customer notifications, take a survey or poll and even make collection calls. You and your staff can easily manage campaigns by using a web-based interface. All you have to do is to upload your list and your outgoing message and establish your call flow.
800PBX is an excellent source for virtual call centers. Your workers can take business calls from anywhere in the U.S. You can develop your call center with home or remote workers and combine workers that travel or work from branch offices.
We offer a full range of advanced capabilities that are compatible with a hosted call center, such as:
- Customized, high-quality auto-attendant greeting
- Receive calls from anywhere, on any type of phone
- True ACD queuing - distributes calls evenly among your agents
- Skills-based routing - have your most experienced agents answer the most calls
- Fault tolerant reliability - system redundancy reduces downtime
- Real-time monitoring - know exactly many calls are in queue
Which 800PBX Service is Right for Your Company?
We recommend our Corporate Service if you have more than 25 employees. We will keep your costs at a minimum by offering features that suit your company’s needs.
Smaller call centers will benefit from our Small Business Service. With this option, you will still receive our advanced PBX functionality.
800PBX offers advanced value-added features for your virtual call center.
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